RETURNS & EXCHANGES POLICY
You may return Goods that are faulty if they are received damaged or where a manufacturing fault occurs within 10 days from the date you receive or collect the Goods.
Goods returned must be in the original condition and in the original packaging. Please bring along the product warranty card and Sales Order confirmation slip for the Return. Kindly contact our customer service officer prior to the return of the Goods to our office.
Goods returned will be left with us for inspection and where possible, we will offer to repair the faulty items. If it cannot be repaired, a one-to-one exchange will be made for the same product in the same size and colour, subject to availability and to the same conditions applicable for returns. If the same product is not available, you may exchange with another product of your choice at the same or higher value. Our customer service officer will contact you once the repaired or exchange Goods is ready for collection. If you require us to deliver the repaired or exchange Goods to you, a delivery fee of SGD$30 will be charged.
In the event of a refund if a repair or exchange is not possible, all free gifts, vouchers, accessories associated with the purchase must also be returned. If delivery has taken place for the Sales Order, refunds will exclude the delivery charges paid. The Price paid with respect to the relevant Goods shall be refunded by cheque. Please note the normal processing time for refund requests is 4 – 6 weeks from date of request.
Hi-Tech’s decision on the Goods repair, exchange and refund are final and conclusive.